Home phone and broadband: the digital switchover, and are you paying too much?
Home phones are moving to digital lines by January 2027. Here's what that means for you, whether you still need a landline, and how to cut your broadband bill.
Hints and Tips
Useful advice from our volunteers, and warnings about scams doing the rounds. If something doesn't look right, don't click — ask us first.
Mobile phone costs: are you paying too much?
Many of us pay more than we need for our mobile phones. Work out what you really need, find a cheaper deal, keep your number – and you might even be able to drop your landline.
Safe online shopping
Online shopping is convenient, but scammers are waiting – especially around Black Friday and Christmas. Our top tips for shopping safely all year round.
Checking your internet speed
Are you getting the broadband speed you pay for? Here's how to test it, how much speed you really need, and how to get better Wi-Fi around your home.
Paying for parking by phone
More car parks are going cashless. You don't need a smartphone to pay by phone – here's how it works, with details for Mid Sussex car parks and the scams to avoid.
Scam AlertScams to watch for
From fake refunds and parking fines to "your subscription has renewed" emails, here are the scams we see most often – and the tell-tale signs that give them away.
Scam AlertImpersonation and courier fraud
A caller says they're from the police or your bank and needs your help. Here's how impersonation and courier fraud works, and the golden rules that will keep you safe.
Scam AlertRomance scams
You don't have to be looking for love to be targeted by a romance scam. Learn how these scams work, the warning signs, and what to do if you're worried about yourself or someone else.
Is this website genuine? How to check a web address
Scammers can copy a website's logo and colours, but they can't copy its address. Learn how to read a web address, and use a free tool to check a website before you trust it.
New device? Setting it up – and what to do with the old one
Whether it's a brand-new laptop or a hand-me-down phone, a little time spent setting it up properly pays off. And don't forget to wipe your old device safely.
QR codes: what they are and how to use them safely
Those black-and-white squares are everywhere – on menus, letters and car park signs. Here's how to scan a QR code with your phone's camera, and how to spot a fake one.
Keeping Windows up to date
Is your Windows laptop slow when you switch it on? Unfinished updates are often the reason. Here's how to let Windows catch up – plus what Windows 10 users need to know.
Passwords: keeping the keys to your online life safe
Strong passwords don't have to be hard to remember. Three random words, a password manager and 2-step verification will keep your accounts safe.
How to protect your email account
Your email is the key to most of your other online accounts. Here are three steps to keep it secure, and the signs that it may have been hacked.